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Update 0006_ssa.md #909

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Dec 18, 2023
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25 changes: 0 additions & 25 deletions _projects/0006_ssa.md
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Expand Up @@ -135,28 +135,3 @@ SSA's new Web Strategy team is using what we built together to:
* Develop rigorous strategies to use data and analytics to continuously iterate on design and development solutions that benefit the public.

All this hard work and dedication to change has already been recognized. SSA was recognized for its efforts as a [2023 Service to the Citizen Award recipient](https://www.servicetothecitizen.org/ssa-gov-redesign) and was a finalist in the Digital category for the [2023 Clearmark Award from the Center for Plain Language](https://centerforplainlanguage.org/wp-content/uploads/2023/06/2023ClearMarkPressRelease-FINAL.pdf).

---
# Impact statement (Edit this)
impact_statement:
- figure: "1"
unit: "M"
description: |-
more account sign-ins per week

- figure: "$285"
unit: "M"
description: |-
in projected estimated savings over five years in front-end processing and infrastructure expenses

- figure: "75"
unit: "%"
description: |-
of customers start an online application after learning they may be eligible for benefits

- figure: "46.8"
unit: "%"
description: |-
increase in the Customer Satisfaction Score (CSAT) since the website launch

---
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