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Merge pull request #900 from usds/add-ssa
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ssa image edits
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amwhitty authored Dec 12, 2023
2 parents cc9cdd3 + fd68272 commit 233591a
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8 changes: 7 additions & 1 deletion _projects/0006_ssa.md
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Expand Up @@ -55,13 +55,16 @@ Iterative research with the public, design, and modern development practices, co
**A task-focused information architecture**

Effective navigation is crucial in improving website usability and helps customers quickly find what they are looking for. Before the redesign of ssa.gov, site visitors relied on a single, static page with 72 different links to navigate the content. As a result, customers got frustrated and lost trying to find information and complete tasks.
![](../images/project-ssa-homepage.jpg)
![](../images/project-ssa-homepage-a.jpg)

![](../images/project-ssa-homepage-b.jpg)

The new version of the website is far simpler to navigate. It follows standard information architecture practices and uses a primary navigation system that aligns with the tasks customers need to complete, like applying for benefits and replacing a Social Security card.

The content in the primary navigation, header, and footer use plain language and hierarchy—the strategic arrangement of information that helps visitors find what they're looking for and accomplish tasks—to provide clear guidance and prioritize the public's needs.

![](../images/project-ssa-menu.jpg)
![](../images/project-ssa-menu-b.jpg)

**A simple way to understand eligibility**

Expand All @@ -72,6 +75,7 @@ To meet people where they are, SSA launched a [simple, conversational flow](http
This new experience uses conditional content and a dynamic interface to help the public understand complex eligibility criteria without asking them to read pages of complex, policy-focused information.

![](../images/project-ssa-ask.jpg)
![](../images/project-ssa-ask-b.jpg)

**Clear, organized content**

Expand All @@ -85,6 +89,8 @@ Tireless efforts to explain complex policies and processes led to a new approach
Plain language and clear hierarchy throughout the site increase people's confidence while navigating tasks and making crucial decisions.

![](../images/project-ssa-prepare.jpg)
![](../images/project-ssa-prepare-b.jpg)


**A consistent design system**

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