Skip to content
New issue

Have a question about this project? Sign up for a free GitHub account to open an issue and contact its maintainers and the community.

By clicking “Sign up for GitHub”, you agree to our terms of service and privacy statement. We’ll occasionally send you account related emails.

Already on GitHub? Sign in to your account

[GlobalStep] Different error message is displayed after checking out with SCA failing card "4000008260003178" on "Shortcode checkout" page when "Legacy checkout experience" is enabled. #3715

Open
1 of 3 tasks
gglobalstep opened this issue Jan 13, 2025 · 0 comments · May be fixed by #3731
Assignees
Labels
component: UPE Issues related to adding UPE functionality priority: low The issue/PR is low priority—not many people are affected or there’s a workaround, etc. type: bug The issue is a confirmed bug.

Comments

@gglobalstep
Copy link

gglobalstep commented Jan 13, 2025

Describe the bug
Different error message is displayed after checking out with SCA failing card "4000008260003178" on "Shortcode checkout" page when "Legacy checkout experience" is enabled.

Environment :

Woocommerce Version : WooCommerce 9.5.2
WooCommerce Stripe Payment Gateway: 9.1.0-test
Wordpress version: 6.7.1

PC:
Windows 10:
Chrome(Version 131.0.6778.265)
Firefox(Version 134.0)

To Reproduce

  1. Create any test site.
  2. Install and activate all the required plugins.
  3. Upload and activate the WooCommerce Stripe Payment Gateway v9.1.0-test plugin.
  4. Connect the store to a Stripe account.
  5. Go to the Stripe extension settings page > Settings tab.
  6. Scroll down to "Advanced settings"
  7. Enable the"Legacy checkout experience" option.
  8. Add a product to the cart and go to Shortcode checkout page.
  9. Use the SCA failing card with the number 4000008260003178.
  10. click on Place the order.
  11. Observe that, Different error message is displayed.

Instruction Link:

https://github.com/woocommerce/woocommerce-gateway-stripe/wiki/Critical-flows-%E2%80%90-Instructions#checkout-failure-with-sca-card

Actual Result:

Different error message is displayed after checking out with SCA failing card "4000008260003178" on "Shortcode checkout" page when "Legacy checkout experience" is enabled.

Expected behavior
"Your card has insufficient funds." message should be display after checking out with SCA failing card "4000008260003178" on "Shortcode checkout" page when "Legacy checkout experience" is enabled.

Screenshots

Image

Isolating the problem (mark completed items with an [x]):

  • I have deactivated other plugins and confirmed this bug occurs when only WooCommerce plugin is active.
  • This bug happens with a default WordPress theme active, or Storefront.
  • I can reproduce this bug consistently using the steps above.
System Status Report
### WordPress Environment ###

WordPress address (URL): [Redacted]
Site address (URL): [Redacted]
WC Version: 9.5.2
Legacy REST API Package Version: The Legacy REST API plugin is not installed on this site.
Action Scheduler Version: ✔ 3.8.2
Log Directory Writable: ✔
WP Version: 6.7.1
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: ✔
WP Cron: ✔
Language: en_US
External object cache: ✔

### Server Environment ###

Server Info: nginx
PHP Version: 8.3.15
PHP Post Max Size: 2 GB
PHP Time Limit: 850
PHP Max Input Vars: 6144
cURL Version: 8.10.1
OpenSSL/1.1.1w

SUHOSIN Installed: –
MySQL Version: 10.6.15-MariaDB-log
Max Upload Size: 2 GB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

### Database ###

[REDACTED]

### Post Type Counts ###

attachment: 24
page: 8
post: 3
product: 24
product_variation: 7
revision: 3
shop_order_placehold: 120
wp_font_face: 36
wp_font_family: 12

### Security ###

Secure connection (HTTPS): ✔
Hide errors from visitors: ✔

### Active Plugins (5) ###

Akismet Anti-spam: Spam Protection: by Automattic - Anti-spam Team – 5.3.5
Query Monitor: by John Blackbourn – 3.17.0
WooCommerce Stripe Gateway: by Stripe – 9.0.0
WooCommerce Subscriptions: by WooCommerce – 7.0.0 (update to version 7.1.0 is available)
WooCommerce: by Automattic – 9.5.2

### Inactive Plugins (0) ###


### Dropin Plugins () ###

advanced-cache.php: advanced-cache.php
db.php: Query Monitor Database Class (Drop-in)
object-cache.php: Memcached

### Must Use Plugins (1) ###

load.php: by  –

### Settings ###

Legacy API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
subscription (subscription)
variable (variable)
variable subscription (variable-subscription)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: ✔
HPOS feature enabled: ✔
Order datastore: Automattic\WooCommerce\Internal\DataStores\Orders\OrdersTableDataStore
HPOS data sync enabled: –

### Logging ###

Enabled: ✔
Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2
Retention period: 30 days
Level threshold: –
Log directory size: 180 KB

### WC Pages ###

Shop base: #6 - /shop/
Cart: #7 - /cart/ -  Contains the woocommerce/cart block
Checkout: #8 - /checkout/ -  Contains the woocommerce/checkout block
My account: #9 - /my-account/
Terms and conditions: ❌ Page not set

### Theme ###

Name: Storefront
Version: 4.6.0
Author URL: https://woocommerce.com/
Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
Theme type: Classic theme
WooCommerce Support: ✔

### Templates ###

Overrides: –

### Subscriptions ###

WCS_DEBUG: ✔ No
Subscriptions Mode: ✔ Live
Subscriptions Live URL: https://long-grasshopper.jurassic.ninja
Subscriptions-core Library Version: 7.8.0
Subscription Statuses: wc-active: 25
WooCommerce Account Connected: ❌ No
Report Cache Enabled: ✔ Yes
Cache Update Failures: ✔ 0 failure

### Store Setup ###

Country / State: United States (US) — California

### Subscriptions by Payment Gateway ###

Stripe: wc-active: 25

### Payment Gateway Support ###

Stripe: products
refunds
tokenization
add_payment_method
subscriptions
subscription_cancellation
subscription_suspension
subscription_reactivation
subscription_amount_changes
subscription_date_changes
subscription_payment_method_change
subscription_payment_method_change_customer
subscription_payment_method_change_admin
multiple_subscriptions


### Admin ###

Enabled Features: activity-panels
analytics
product-block-editor
coupons
core-profiler
customize-store
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
onboarding
onboarding-tasks
pattern-toolkit-full-composability
product-custom-fields
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
printful
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page
launch-your-store

Disabled Features: product-data-views
experimental-blocks
coming-soon-newsletter-template
minified-js
product-pre-publish-modal
settings
async-product-editor-category-field
product-editor-template-system
blueprint
reactify-classic-payments-settings
use-wp-horizon
add-to-cart-with-options-stepper-layout

Daily Cron: ✔ Next scheduled: 2025-01-14 07:27:14 +00:00
Options: ✔
Notes: 59
Onboarding: skipped

### Action Scheduler ###

Complete: 280
Oldest: 2025-01-13 07:28:13 +0000
Newest: 2025-01-13 09:34:06 +0000

Failed: 1
Oldest: 2025-01-13 07:32:24 +0000
Newest: 2025-01-13 07:32:24 +0000

Pending: 56
Oldest: 2025-01-14 07:28:13 +0000
Newest: 2026-01-13 09:26:09 +0000


### Status report information ###

Generated at: 2025-01-13 13:19:57 +00:00
@wjrosa wjrosa added type: bug The issue is a confirmed bug. component: UPE Issues related to adding UPE functionality priority: low The issue/PR is low priority—not many people are affected or there’s a workaround, etc. labels Jan 13, 2025
@wjrosa wjrosa self-assigned this Jan 15, 2025
Sign up for free to join this conversation on GitHub. Already have an account? Sign in to comment
Labels
component: UPE Issues related to adding UPE functionality priority: low The issue/PR is low priority—not many people are affected or there’s a workaround, etc. type: bug The issue is a confirmed bug.
Projects
None yet
2 participants