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No such customer error #3666

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devsumitparkash opened this issue Dec 17, 2024 · 1 comment
Open

No such customer error #3666

devsumitparkash opened this issue Dec 17, 2024 · 1 comment

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@devsumitparkash
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Describe the bug
This has been described here:
#1092 (comment).
#1159

I have just run into this issue as well. In our case, our organization changed legal structure and so we had to set up a new stripe account, but we are using the same web site. We tried changing the Stripe public/secret keys in the plugin, and immediately started getting this error for all customers that had previously made a transaction with our old Stripe account

@superdaikon
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Hi, I think that it's not really a bug because you have to move your customers in Stripe from the old account to the new one. Then you must also change each customer id (cus_) in the database.
see https://docs.stripe.com/get-started/data-migrations/pan-import for more information

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