diff --git a/_plays/01.md b/_plays/01.md index 29833811..f9500e10 100644 --- a/_plays/01.md +++ b/_plays/01.md @@ -7,12 +7,14 @@ We must begin digital projects by exploring and pinpointing the needs of the peo ### Checklist 1. Early in the project, spend time with current and prospective users of the service -2. Use a range of qualitative and quantitative research methods to determine people’s goals, needs, and behaviors; be thoughtful about the time spent -3. Test prototypes of solutions with real people, in the field if possible -4. Document the findings about user goals, needs, behaviors, and preferences -5. Share findings with the team and agency leadership -6. Create a prioritized list of tasks the user is trying to accomplish, also known as "user stories" -7. As the digital service is being built, regularly test it with potential users to ensure it meets people’s needs +2. Include the entire team: designers, developers, engineers, product, legal -- everyone who makes design decisions +3. Use a range of qualitative and quantitative research methods to determine people’s goals, needs, and behaviors; be thoughtful about the time spent +4. Test prototypes of solutions with real people, in the field if possible +5. Document the findings about user goals, needs, behaviors, and preferences +6. Share findings with the wider team and agency leadership +7. Create a prioritized list of tasks the user is trying to accomplish, also known as "user stories" +8. As the digital service is being built, regularly test it with potential users to ensure it meets people’s needs +9. Make sure that everyone on the team spends at least 2 hours every six weeks learning from users ### Key Questions - Who are your primary users?