We're sorry, but something went wrong. after upgrading to v3.10.2 #9744

HaniGhaith · 2024-07-09T23:08:39Z

HaniGhaith
Jul 9, 2024

Hello,
I upgraded my self-hosted chatwoot version from v3.10.1 to v3.10.2 but I am experiencing the following error on the main site loading page:

We're sorry, but something went wrong.

If you are the application owner check the logs for more information.

I read the error log and the following error message was:

Jul 10 01:58:12 4zuz.l.time4vps.cloud chatwoot-web.1[17982]: I, [2024-07-10T01:58:12.072459 #17982]  INFO -- : source=rack-timeout id=9eb97d95-f057-44af-8cd9-174a968c7e89 timeout=15000ms state=ready
Jul 10 01:58:12 4zuz.l.time4vps.cloud chatwoot-web.1[17982]: I, [2024-07-10T01:58:12.074372 #17982]  INFO -- : [9eb97d95-f057-44af-8cd9-174a968c7e89] Started GET "/" for 188.161.179.138 at 2024-07-10 01:58:12 +0300
Jul 10 01:58:12 4zuz.l.time4vps.cloud chatwoot-web.1[17982]: I, [2024-07-10T01:58:12.082514 #17982]  INFO -- : [9eb97d95-f057-44af-8cd9-174a968c7e89] Processing by DashboardController#index as HTML
Jul 10 01:58:12 4zuz.l.time4vps.cloud chatwoot-web.1[17982]: I, [2024-07-10T01:58:12.131377 #17982]  INFO -- : [9eb97d95-f057-44af-8cd9-174a968c7e89]   Rendered dashboard/index.html.erb within layouts/vueapp (Duration: 2.3ms | Allocations: 159)
Jul 10 01:58:12 4zuz.l.time4vps.cloud chatwoot-web.1[17982]: I, [2024-07-10T01:58:12.144146 #17982]  INFO -- : [9eb97d95-f057-44af-8cd9-174a968c7e89]   Rendered layout layouts/vueapp.html.erb (Duration: 15.2ms | Allocations: 3936)
Jul 10 01:58:12 4zuz.l.time4vps.cloud chatwoot-web.1[17982]: I, [2024-07-10T01:58:12.145102 #17982]  INFO -- : [9eb97d95-f057-44af-8cd9-174a968c7e89] Completed 500 Internal Server Error in 61ms (ActiveRecord: 0.0ms | Allocations: 10342)
Jul 10 01:58:12 4zuz.l.time4vps.cloud chatwoot-web.1[17982]: F, [2024-07-10T01:58:12.147986 #17982] FATAL -- : [9eb97d95-f057-44af-8cd9-174a968c7e89]
Jul 10 01:58:12 4zuz.l.time4vps.cloud chatwoot-web.1[17982]: [9eb97d95-f057-44af-8cd9-174a968c7e89] ActionView::Template::Error (Webpacker can't find application.js in /home/chatwoot/chatwoot/public/packs/manifest.json. Possible causes:
Jul 10 01:58:12 4zuz.l.time4vps.cloud chatwoot-web.1[17982]: 1. You want to set webpacker.yml value of compile to true for your environment
Jul 10 01:58:12 4zuz.l.time4vps.cloud chatwoot-web.1[17982]:    unless you are using the `webpack -w` or the webpack-dev-server.
Jul 10 01:58:12 4zuz.l.time4vps.cloud chatwoot-web.1[17982]: 2. webpack has not yet re-run to reflect updates.
Jul 10 01:58:12 4zuz.l.time4vps.cloud chatwoot-web.1[17982]: 3. You have misconfigured Webpacker's config/webpacker.yml file.
Jul 10 01:58:12 4zuz.l.time4vps.cloud chatwoot-web.1[17982]: 4. Your webpack configuration is not creating a manifest.
Jul 10 01:58:12 4zuz.l.time4vps.cloud chatwoot-web.1[17982]: Your manifest contains:
Jul 10 01:58:12 4zuz.l.time4vps.cloud chatwoot-web.1[17982]: {
Jul 10 01:58:12 4zuz.l.time4vps.cloud chatwoot-web.1[17982]: }
Jul 10 01:58:12 4zuz.l.time4vps.cloud chatwoot-web.1[17982]: ):
Jul 10 01:58:12 4zuz.l.time4vps.cloud chatwoot-web.1[17982]: [9eb97d95-f057-44af-8cd9-174a968c7e89]     63:       }
Jul 10 01:58:12 4zuz.l.time4vps.cloud chatwoot-web.1[17982]: [9eb97d95-f057-44af-8cd9-174a968c7e89]     64:     </script>
Jul 10 01:58:12 4zuz.l.time4vps.cloud chatwoot-web.1[17982]: [9eb97d95-f057-44af-8cd9-174a968c7e89]     65:     <% end %>
Jul 10 01:58:12 4zuz.l.time4vps.cloud chatwoot-web.1[17982]: [9eb97d95-f057-44af-8cd9-174a968c7e89]     66:     <%= javascript_pack_tag @application_pack %>
Jul 10 01:58:12 4zuz.l.time4vps.cloud chatwoot-web.1[17982]: [9eb97d95-f057-44af-8cd9-174a968c7e89]     67:     <%= stylesheet_pack_tag @application_pack %>
Jul 10 01:58:12 4zuz.l.time4vps.cloud chatwoot-web.1[17982]: [9eb97d95-f057-44af-8cd9-174a968c7e89]     68:   </head>
Jul 10 01:58:12 4zuz.l.time4vps.cloud chatwoot-web.1[17982]: [9eb97d95-f057-44af-8cd9-174a968c7e89]     69:   <body class="text-slate-600">
Jul 10 01:58:12 4zuz.l.time4vps.cloud chatwoot-web.1[17982]: [9eb97d95-f057-44af-8cd9-174a968c7e89]
Jul 10 01:58:12 4zuz.l.time4vps.cloud chatwoot-web.1[17982]: [9eb97d95-f057-44af-8cd9-174a968c7e89] app/views/layouts/vueapp.html.erb:66
Jul 10 01:58:12 4zuz.l.time4vps.cloud chatwoot-web.1[17982]: [9eb97d95-f057-44af-8cd9-174a968c7e89] app/controllers/concerns/switch_locale.rb:39:in `set_locale'
Jul 10 01:58:12 4zuz.l.time4vps.cloud chatwoot-web.1[17982]: [9eb97d95-f057-44af-8cd9-174a968c7e89] app/controllers/concerns/switch_locale.rb:12:in `switch_locale'
Jul 10 01:58:12 4zuz.l.time4vps.cloud chatwoot-web.1[17982]: I, [2024-07-10T01:58:12.153719 #17982]  INFO -- : source=rack-timeout id=9eb97d95-f057-44af-8cd9-174a968c7e89 timeout=15000ms service=82ms state=completed
Jul 10 01:58:54 4zuz.l.time4vps.cloud chatwoot-web.1[17982]: I, [2024-07-10T01:58:54.654391 #17982]  INFO -- : source=rack-timeout id=2d1e32b3-cfad-4200-b6e0-d66794324223 timeout=15000ms state=ready
Jul 10 01:58:54 4zuz.l.time4vps.cloud chatwoot-web.1[17982]: I, [2024-07-10T01:58:54.657461 #17982]  INFO -- : [2d1e32b3-cfad-4200-b6e0-d66794324223] Started GET "/packs/js/sdk.js" for 2.90.150.208 at 2024-07-10 01:58:54 +0300
Jul 10 01:58:54 4zuz.l.time4vps.cloud chatwoot-web.1[17982]: F, [2024-07-10T01:58:54.662841 #17982] FATAL -- : [2d1e32b3-cfad-4200-b6e0-d66794324223]
Jul 10 01:58:54 4zuz.l.time4vps.cloud chatwoot-web.1[17982]: [2d1e32b3-cfad-4200-b6e0-d66794324223] ActionController::RoutingError (No route matches [GET] "/packs/js/sdk.js"):
Jul 10 01:58:54 4zuz.l.time4vps.cloud chatwoot-web.1[17982]: [2d1e32b3-cfad-4200-b6e0-d66794324223]
Jul 10 01:58:54 4zuz.l.time4vps.cloud chatwoot-web.1[17982]: I, [2024-07-10T01:58:54.663639 #17982]  INFO -- : source=rack-timeout id=2d1e32b3-cfad-4200-b6e0-d66794324223 timeout=15000ms service=9ms state=completed

It is clear that the problem is in the following files and lines:

app/views/layouts/vueapp.html.erb:66
app/controllers/concerns/switch_locale.rb:39:in set_locale' app/controllers/concerns/switch_locale.rb:12:in switch_locale'

But I couldn't find a way to solve it after searching for several hours.

I tried replacing the files with clean ones to no avail.
I tried deleting the lines, and a white page appeared on the site's main page instead of the error message.

Any suggestions on how to fix this would be appreciated.

Best Regards.

pranavrajs · 2024-07-10T02:54:18Z

pranavrajs
Jul 10, 2024
Maintainer

@HaniGhaith It seems like the upgrade was unsuccessful. You could try running the cwctl --upgrade command again or use this command. https://www.chatwoot.com/docs/self-hosted/deployment/linux-vm#if-precompile-fails

If it breaks in between, please add more swap space to your server.

0 replies

HaniGhaith · 2024-07-10T09:08:44Z

HaniGhaith
Jul 10, 2024
Author

add more swap space to your server
This solution is worked with me.
Thanks.

1 reply

pranavrajs Jul 10, 2024
Maintainer

Great! Thanks for confirming. The compilation is resource intensive, having more swap than the RAM definitely helps.

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Chatwoot

We're sorry, but something went wrong. after upgrading to v3.10.2 #9744

HaniGhaith Jul 9, 2024

Replies: 2 comments · 1 reply

pranavrajs Jul 10, 2024 Maintainer

HaniGhaith Jul 10, 2024 Author

pranavrajs Jul 10, 2024 Maintainer

HaniGhaith
Jul 9, 2024

Replies: 2 comments 1 reply

pranavrajs
Jul 10, 2024
Maintainer

HaniGhaith
Jul 10, 2024
Author

pranavrajs Jul 10, 2024
Maintainer