CosmosDB is not working Chat history can't be saved at this time

[cyrilgarnea]

As in the title, when I deploy the app from the Azure OpenAI Studio, I cannot save the chat history.

Yes, I checked the "Enable chat history in the web app" box before deploying. The cosmos db is visible in my resources.

Is it a bug? Or can it be solved by properly setting some environment variable?

Thanks a lot

[sarah-widder]

Hi @cyrilgarnea it may be an issue with authentication between your app and the CosmosDB. You may be able to resolve this by adding an environment variable "AZURE_COSMOSDB_ACCOUNT_KEY" and setting the value to an account key from your cosmosdb resource. Hope that helps.

[cyrilgarnea]

Hi @sarah-widder, Thanks for the tip, the account_key did not exist in my environment variables. However, it did not solve the issue.
Do I need to provide the endpoint of the CosmosDB ? Set an environment variable as the "PRIMARY CONNECTION STRING" in addition to the AZURE_COSMOSDB_ACCOUNT_KEY as the PRIMARY KEY ?

[nickorrnah]

Any updates on this? I am also running into this issue now using the most recent updates. Have a previous version from a month or so ago that seems to work fine however.

[jainrahulsethi]

Facing the same issue right now with the latest app. Can someone kindly look into it?

[carrickcheah]

same issue...

[sarah-widder]

@carrickcheah @cyrilgarnea @jainrahulsethi Can you share the full error message you're seeing today? Note: "Chat history can't be saved at this time" will be at the beginning of a lot of different error messages, so there are a lot of different possible causes.

[carrickcheah]

@sarah-widder i tried deployed few times...but the message still appear? image attached.

"Chat history is not enabled
CosmosDB database db_conversation_history on account https://hr202408.documents.azure.com:443/ not found. Please contact the site administrator."

db-hr-assist.azurewebsites.net

[sarah-widder]

@carrickcheah can you confirm that the db_conversation_history container is present on the cosmosdb resource? Maybe it was deleted.

[qi-yuan-cresset]

@sarah-widder I'm having exactly the same issue with the same error message. I can confirm that the db_conversation_history container is present on the cosmosdb resource, in fact the same container is being used by another web app with no problem. Can you help with this issue?

[Nicozzo]

Hi. I was having the same problem of “Chat history is not enabled” and instead of copying from Settings > Key the Primary Key in AZURE_COSMOSDB_ACCOUNT_KEY. Copy the primary connection string specifically the value after AccountKey= in AZURE_COSMOSDB_ACCOUNT_KEY. This fixed my error. Then in my local python environment I copied the value to both env.file and .env.sample file. I hope it helps

[github-actions]

This issue is stale because it has been open for 30 days with no activity.