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<!doctype html>
<html lang="en">
<head>
<!-- Required meta tags -->
<meta charset="utf-8">
<meta name="viewport" content="width=device-width, initial-scale=1">
<meta name="description" content="Under the Online Safety Act, Ofcom's job is to make online services safer for the people who use them. We make sure companies have effective systems in place to protect users from harm." />
<title>Online Safety</title>
<link rel="icon" href="assets/img/Favicon2024.svg" />
<link rel="stylesheet" href="https://cdnjs.cloudflare.com/ajax/libs/font-awesome/6.2.0/css/all.min.css"
integrity="sha512-xh6O/CkQoPOWDdYTDqeRdPCVd1SpvCA9XXcUnZS2FmJNp1coAFzvtCN9BmamE+4aHK8yyUHUSCcJHgXloTyT2A=="
crossorigin="anonymous" referrerpolicy="no-referrer" />
<!-- Bootstrap CSS -->
<link href="https://cdn.jsdelivr.net/npm/[email protected]/dist/css/bootstrap.min.css" rel="stylesheet"
integrity="sha384-QWTKZyjpPEjISv5WaRU9OFeRpok6YctnYmDr5pNlyT2bRjXh0JMhjY6hW+ALEwIH" crossorigin="anonymous">
<link href="css/main.css" rel="stylesheet">
<script src="js/jquery-3.7.1.min.js"></script>
<script type="text/javascript" src="js/main.js"></script>
</head>
<body>
<header class="header fixed-top d-flex align-items-center">
<a class="skip-to-content-link" href="#skipToContent" tabindex="0">Skip to main content</a>
<div class="container-xxl d-flex align-items-center">
<div class="logo me-auto me-lg-0">
<a href="index.html"> <img class="brand-logo" src="assets/img/logo2023_2.svg" alt="OfCom Logo" /></a>
</div>
<!-- <a href="javascript:void(0);" id="mobile-menu-trigger" class="mobile-menu-trigger order-3 order-lg-2">
<i class="mobile-nav-toggle mobile-nav-show fa-solid fa-bars"></i>
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</a> -->
<!-- menu start here -->
<!-- <div class="header-item ms-auto">
<div class="menu-overlay"> </div>
</div> -->
<a href="" class="header-link">STEP 2: ASSESS THE RISK</a>
<a href="" class="header-link">ONLINE SAFETY ACT READINESS ASSESSMENT TOOL</a>
</div>
</header>
<main>
<section class="help">
<div class="gray-bg">
<div class="container-xxl">
<div class="row">
<div class="col-12">
<div class="py-3">Help us improve this service. <a href="">Provide feedback</a></div>
</div>
</div>
</div>
</div>
</section>
<section>
<div class="container-xxl">
<div class="row back">
<div class="col-12">
<div class="py-3"><a href="">< back</a></div>
</div>
</div>
<div class="row">
<div class="col-md-6 order-last-div">
<div class="left-container pt-5 blue-bg your-answer-pdng-left">
<span class="summary-pdf-print-class">Summary</span>
<h1 id="skipToContent">Your answers</h1>
<div>
<div class="qn-type">
<div class="qn-text fw-bold">Is my service any of the following service types?</div>
<button class="btn btn-edit">edit</button>
</div>
<p class="ans-text text-capitalize">
• Discussion forum
</p>
</div>
<div>
<div class="qn-type">
<div class="qn-text fw-bold">Does my service allow child users to access some or all of the service?</div>
<button class="btn btn-edit">edit</button>
</div>
<p class="ans-text text-capitalize">
• Yes
</p>
</div>
<div>
<div class="qn-type">
<div class="qn-text fw-bold">Does my service have any of the following functionalities related to how users
identify themselves to one another? </div>
<button class="btn btn-edit">edit</button>
</div>
<p class="ans-text text-capitalize">
• User profiles
</p>
</div>
<div>
<div class="qn-type">
<div class="qn-text fw-bold">Does my service have any of the following functionalities related to how users
network with one another? </div>
<button class="btn btn-edit">edit</button>
</div>
<p class="ans-text text-uppercase">
• Connect with other users
</p>
</div>
<div class="mt-4">
<p>
From the information you have provided on the characteristics of your service, we have identified the
specific risk factors your service has for each kind of illegal harm.</p>
<p>
We have also listed three general risk factors that you must consider in your risk assessment. These
relate to user base demographics, your business model and your commercial profile.</p>
<p>
The description of the risks provided is a high-level summary only. The effect of any risk factors
will vary depending on the context, including the combinations of risk factor present, the governance,
systems and processes a service has in place, and the motivations and dynamics that may be unique to
the kind of illegal harm or the nature of a service itself.
</p>
</div>
<div class="row">
<div class="col-12">
<div class="accordion my-4" id="myAccordion">
<div class="accordion-item accordian-panel">
<div class="accordion-header" id="heading1">
<h2 class="accordion-header">
<button class="accordion-button accordion-head collapsed" type="button"
data-bs-toggle="collapse" data-bs-target="#collapse1" aria-expanded="true"
aria-controls="collapse1">
User base demographics?
</button>
</h2>
</div>
<div id="collapse1" class="accordion-collapse collapse" data-bs-parent="#myAccordion">
<div class="card-body">
<p>More information</p>
</div>
</div>
</div>
<div class="accordion-item accordian-panel">
<div class="accordion-header" id="heading2">
<h2 class="accordion-header">
<button class="accordion-button accordion-head collapsed" type="button"
data-bs-toggle="collapse" data-bs-target="#collapse2" aria-expanded="true"
aria-controls="collapse2">
Business model?
</button>
</h2>
</div>
<div id="collapse2" class="accordion-collapse collapse" data-bs-parent="#myAccordion">
<div class="card-body">
<p>More information</p>
</div>
</div>
</div>
<div class="accordion-item accordian-panel">
<div class="accordion-header" id="heading3">
<h2 class="accordion-header">
<button class="accordion-button accordion-head collapsed" type="button"
data-bs-toggle="collapse" data-bs-target="#collapse3" aria-expanded="true"
aria-controls="collapse3">
Commercial profile?
</button>
</h2>
</div>
<div id="collapse3" class="accordion-collapse collapse" data-bs-parent="#myAccordion">
<div class="card-body">
<p>More information</p>
</div>
</div>
</div>
</div>
<p class="next-step">The next step in our digital tool provides you with more information on how to use this list of
risk factors as part of your risk assessment.</p>
<button class="btn btn-secondary my-2 download" target="_blank" onclick="window.print()">Download summary</button>
<button class="btn btn-secondary d-block my-2 btn-green step">Step 2 <i
class="fa-solid fa-arrow-right ms-2"></i></button>
<a href="" class="mt-4 d-block save save-link">Save and come back later</a>
</div>
</div>
</div>
</div>
<div class="col-md-6 order-first-div">
<div class="right-container">
<section class="onlyPrint">
<h3 id="skipToContent">Your unique reference number</h3>
<div class="d-flex justify-content-center align-items-center border-gray p-3">
<span class="fs-32">OSAXXXYZ123</span>
</div>
</section>
<h2 class="mb-3 visually-hidden">Your potential risk factors and illegal harms as User to User service</h2>
<h3 class="mb-3 mt-3">Your potential risk factors and illegal harms as User to User service</h3>
<div class="info-box">
<p class="fs-sm fw-bold">Discussion forums and chat rooms</p>
<p>
If your service is a discussion forum or chat room, you should consider how your service may be used
by potential perpetrators to discuss and share illegal content in a setting that is typically visible
to the public. For example, our evidence shows that discussion forums and chat room services can act
as spaces where suicide or serious self-harm is assisted or encouraged.
</p>
<h4 class="fs-sm">Illegal harms</h4>
<ul class="list-info">
<li>
CSEA (CSAM - URL)
</li>
<li>CSEA (CSAM - Image-based) </li>
<li>
Encouraging or assisting suicide (or attempted suicide) or serious self-harm offences
</li>
</ul>
<div class="row">
<div class="col-12">
<div class="accordion mt-3">
<div class="accordion-item accordian-panel">
<div class="accordion-header" id="heading1">
<h2 class="accordion-header">
<button class="accordion-button accordion-head collapsed" type="button"
data-bs-toggle="collapse" data-bs-target="#collapseBox" aria-expanded="false"
aria-controls="collapse1">
More information
</button>
</h2>
</div>
<div id="collapseBox" class="accordion-collapse collapse" data-bs-parent="#myAccordion">
<div class="card-body">
<p>More information</p>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
<span class="fs-sm">Does my service have any of the following functionalities related to how users
identify themselves to one another?</span>
<p class="fs-sm fw-bold">User profiles</p>
<div class="info-box">
<p class="fs-sm fw-bold">User profiles</p>
<p>
In some cases, potential perpetrators may be able to use the information displayed on a profile to
identify and target a specific user or group of users for illegal purposes. This is especially
relevant for gendered illegal harms such as harassment/stalking, where the information can help
potential perpetrators find specific individuals to target (see User Demographics). For CSEA
(grooming), user profile information can enable potential perpetrators to identify children to target.
</p>
<p class="fs-sm">Illegal harms</p>
<ul class="list-info">
<li>
CSEA (Grooming)
</li>
<li>Harassment, stalking and abuse offences</li>
<li>
Drugs and psychoactive substances offences
</li>
<li>
Unlawful immigration and human trafficking offences
</li>
<li>
Sexual exploitation of adults offences
</li>
</ul>
<div class="row">
<div class="col-12">
<div class="accordion mt-3 white-bg">
<div class="accordion-item accordian-panel">
<div class="accordion-header" id="heading1">
<h2 class="accordion-header">
<button class="accordion-button accordion-head" type="button"
data-bs-toggle="collapse" data-bs-target="#collapseBox3" aria-expanded="true"
aria-controls="collapse1">
More information
</button>
</h2>
</div>
<div id="collapseBox3" class="accordion-collapse collapse show" data-bs-parent="#myAccordion">
<div class="card-body">
<p><strong>CSEA (Grooming)</strong><br> profiles, and the information that is presented on
them, can be used by perpetrators to identify and target victims and survivors, thereby
starting the grooming process.</p>
<p><strong>Harassment, stalking, threats and abuse</strong> User profiles, and the
information that is often displayed on them, can help facilitate stalking. Perpetrators
can also gain unauthorised access to victims and survivors’ accounts to impersonate them
through their user profile.</p>
<p><strong>Drugs and psychoactive substances</strong> Users often have to connect with
potential dealers through user connections before viewing their user profiles and
associated content. It is also common for suspected dealers to connect with one another,
which may provide another way for users to find user profiles offering drugs for sale.</p>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
<!-- <div class="row">
<div class="col-12">
<div class="accordion">
<div class="accordion-item accordian-panel">
<div class="accordion-header" id="heading1">
<h2 class="accordion-header">
<button class="accordion-button accordion-head collapsed" type="button"
data-bs-toggle="collapse" data-bs-target="#collapse1" aria-expanded="false"
aria-controls="collapse1">
User-to-user services
</button>
</h2>
</div>
<div id="collapse1" class="accordion-collapse collapse" data-bs-parent="#myAccordion" style="">
<div class="card-body">
<p>More information</p>
</div>
</div>
</div>
<div class="accordion-item accordian-panel">
<div class="accordion-header" id="heading2">
<h2 class="accordion-header">
<button class="accordion-button accordion-head collapsed" type="button"
data-bs-toggle="collapse" data-bs-target="#collapse2" aria-expanded="true"
aria-controls="collapse2">
Search services
</button>
</h2>
</div>
<div id="collapse2" class="accordion-collapse collapse" data-bs-parent="#myAccordion">
<div class="card-body">
<p>More information</p>
</div>
</div>
</div>
<div class="accordion-item accordian-panel">
<div class="accordion-header" id="heading3">
<h2 class="accordion-header">
<button class="accordion-button accordion-head collapsed" type="button"
data-bs-toggle="collapse" data-bs-target="#collapse3" aria-expanded="true"
aria-controls="collapse3">
Video-sharing platforms
</button>
</h2>
</div>
<div id="collapse3" class="accordion-collapse collapse" data-bs-parent="#myAccordion">
<div class="card-body">
<p>More information</p>
</div>
</div>
</div>
<div class="accordion-item accordian-panel">
<div class="accordion-header" id="heading4">
<h2 class="accordion-header">
<button class="accordion-button accordion-head collapsed" type="button"
data-bs-toggle="collapse" data-bs-target="#collapse4" aria-expanded="true"
aria-controls="collapse4">
Services with pornographic content
</button>
</h2>
</div>
<div id="collapse4" class="accordion-collapse collapse" data-bs-parent="#myAccordion">
<div class="card-body">
<p>More information</p>
</div>
</div>
</div>
</div>
</div>
</div> -->
<h2>Commercial profile</h2>
<p>
Your commercial profile may increase the risk of different kinds of illegal harm occurring. For example,
we would expect you to consider:
</p>
<ul>
<li>
How low capacity or early-stage services may increase the likelihood of different illegal harms as
they may have limited technical skills and financial resources to introduce effective risk management.
</li>
<li>
How a fast-growing user base may negatively affect effective risk management, given the increased
scale and sophistication of the moderation technologies and processes required to keep track of a
fast-growing user base (particularly since the sources of risk can change quickly as the user base
develops).
</li>
</ul>
<p>
Our analysis suggests that potential perpetrators may opt to uses these services to post CSAM or
terrorist content, for example, because the content is less likely to be identified and action taken.
</p>
</div>
</div>
</div>
</section>
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