File generation works in development but times out on the server

[RossLYoung]

• Templated-docs version: 0.3.1
• Python version: 2.7.6
• Operating System: Ubuntu 14.04.5

Description

I can successfully generate .docx files in development (Ubuntu 16.04), but it hangs/times out on when deployed to the server (Ubuntu 14.04).
I have tried LO versions 5.1.6.2 and 5.3.2.2.
Nginx & Gunicorn timeouts are 120s. It will successfully generate the templates in 2-3 seconds on my laptop, so the timeout is not the issue. The processor is idle throughout.

Edit:
It seems I am able to create .odt files, but not .doc. or .docx on the server.

What I Did

I've added logging to every step of process and discovered that it doesn't seem to get past

https://github.com/alexmorozov/templated-docs/blob/master/templated_docs/__init__.py#L92

This would indicate a problem with LO.

On the server, I can successfully convert an .odt file to .docx with the pylokit example...

>>> import os
>>> lo_path = "/usr/lib/libreoffice/program"
>>> with Office(lo_path) as lo:
...     with lo.documentLoad("report_end_of_course.odt") as doc:
...         doc.saveAs("myNewFile.docx")

Is there anything I can try to debug this further?

Thanks

[AnSharypov]

@RossLYoung Hi
Did you find solution for debuging?

[RossLYoung]

@AnSharipov
No solution.
As above, everything works in development on the laptop.
On the server templated-docs can't convert odt to doc/docx. It just hangs.
On the server, I can manually convert to doc/docx using the pylokit example.
It's very strange.

[AnSharypov]

@RossLYoung
I have the same problem.
I use your way to convert files and it works. How do you download file after its converted?

[minidron]

I have the same problem.

• Ubuntu 16.04
• nginx + uWSGI

After some research, I found the problem. uWSGI runs with uid www-data. Libreoffice can't create .config in HOME directory of www-data user, because www-data don't have permission for that.

I did:

sudo mkdir /home/www-data
sudo usermod -d /home/www-data www-data
sudo chown www-data:www-data /home/www-data

Or you can try:

sudo chown -R www-data:www-data /var/www

It helped me. Sorry for my English. 😊

[AnSharypov]

Hi @minidron thank you for your help!
I tried both ways, but still getting 502 error.
home and www-data doesn't contain .config file

[minidron]

@AnSharypov

Try this:

• create some superuser with home folder and add his to www-data group
• set his as WSGI HTTP server user: for uWSGI - uid option, for Gunicorn - user option
• restart WSGI server and try convert

[AnSharypov]

@minidron I forgot to mention I use Gunicorn

[minidron]

@AnSharypov If you want, you can write here your email, I send you email with my VK profile and try there help you.

[AnSharypov]

@minidron https://vk.com/andreysharipov it would be great!