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Cura 5.8.1 won't slice at all #19897

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Rayfincle opened this issue Nov 12, 2024 · 5 comments
Open

Cura 5.8.1 won't slice at all #19897

Rayfincle opened this issue Nov 12, 2024 · 5 comments
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Slicing Error 💥 A crash is caused by a model or a user interaction. This needs a differnt troubleshooting approach Status: Under Investigation The issue has been confirmed or is assumed to be likely to be a real issue. It's pending discussion. Type: Bug The code does not produce the intended behavior.

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@Rayfincle
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Cura Version

5.8.1

Operating System

Windows 11

Printer

Sovol SV07

Name abnormal settings

Print will not slice on any device i try it on. Have tried other models and printers to no avail.

Describe model location

No

Describe your model

Yes, multiple times in Orca. Its a Cal cube.

Add your .zip here ⬇️

xyz-10mm-calibration-cube.zip
SS_xyz-10mm-calibration-cube - Shortcut.zip
@Rayfincle Rayfincle added Slicing Error 💥 A crash is caused by a model or a user interaction. This needs a differnt troubleshooting approach Status: Triage This ticket requires input from someone of the Cura team Type: Bug The code does not produce the intended behavior. labels Nov 12, 2024
@GregValiant GregValiant added Status: Under Investigation The issue has been confirmed or is assumed to be likely to be a real issue. It's pending discussion. Status: Needs Info Needs more information before action can be taken. and removed Status: Triage This ticket requires input from someone of the Cura team labels Nov 12, 2024
@GregValiant
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Thanks for the report.

Are we talking about Sovol Cura, or Ultimaker Cura?
Ultimaker Cura does not support the SV07 (yet). If your problem is with Sovol Cura then they may have their own support site and the bug report would need to go there.

If you are using UM Cura:
Right after slicing fails - use the "Help | Show Configuration Folder" command to locate the "cura.log" file. Zip that file and post the zip folder here. Maybe there will be a clue as to what is happening on your system.
A project file would also be helpful as no one with UltiMaker Cura will have the SV07 printer definition files.

@Rayfincle
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Rayfincle commented Nov 13, 2024 via email

@github-actions github-actions bot removed the Status: Needs Info Needs more information before action can be taken. label Nov 13, 2024
@LilBub
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LilBub commented Nov 13, 2024

One thing that caught my eye is you said you are using 5.8.1 but that large data dump shows 5.9.2 beta?

@Rayfincle
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Rayfincle commented Nov 13, 2024 via email

@GregValiant
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A lot of those errors look like they have something to do with the installation.
I loaded the SV07 definition from the Sovol site and everything worked fine.
I was wondering if you have the plugin "StartUp Optimizer" running?

Try is run Cura "As Administrator" and see if it helps.
You might have to do a "clean install" by un-installing Cura, then manually deleting the Configuration Folder, and then re-installing Cura.

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Labels
Slicing Error 💥 A crash is caused by a model or a user interaction. This needs a differnt troubleshooting approach Status: Under Investigation The issue has been confirmed or is assumed to be likely to be a real issue. It's pending discussion. Type: Bug The code does not produce the intended behavior.
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@LilBub @GregValiant @Rayfincle